Check for any scheduled or unexpected events, such as maintenance work or outages that may affect your personal Telstra services. Plus, where possible, find estimated times for when we expect your service to become available.
Current Interruptions & Maintenance
Completed Interruptions & Maintenance
Problems with your handset? Check our interactive user guides to resolve common problems.
We're aware that some Email customers nationally may have issues using their service. Sorry about this - we're working to fix things ASAP.
Telstra Usage Meter Update
We're aware that some of our cable customers cannot currently view their usage meter. We're working to fix this as soon as possible and apologise for the inconvenience.
Service interruptions will vary in size and complexity, from localised events which affect a few customers, or large scale events which will impact many. Either way, whenever it's possible, we'll give our customers notice about interruptions and maintenance work. We can't plan for everything, but we will always do our best to correct faults as quickly as possible. This Service Status search provides details for your personal Telstra services.
You may see an 'End Time' listed. This is the estimated time at which we expect the service to become available. This can change for many reasons, but we'll keep this time as up to date as possible.