Main content
Print Printer friendly version  

SERVICE UPDATES


The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.

When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

Current Service Updates Overview

  Dial Residential No known problems.
  Dial Business No known problems.
  Cable Some known problems.
  ADSL Some known problems.
  Satellite No known problems.
  BigPond.com No known problems.
  BigPond Kids No known problems.
  MyConnect No known problems.
  BigPond Music No known problems.
  Next G Wireless No known problems.
  BigPond Newsgroups No known problems.
  BigPond News, Weather & Finance No known problems.
  BigPond Caller Tones No known problems.
  BigPond TV Channels No known problems.
  BigPond Sport No known problems.
  BigPond Shopping No known problems.
  BigPond Tones & Pics No known problems.
  BigPond Web Hosting No known problems.
  BigPond Celebrity + Fashion No known problems.
  BigPond Travel No known problems.
  BigPond Health No known problems.
  BigPond DNS Error Page No known problems.
  Sport Community Portal No known problems.
  Mobile Portal-Chinese No known problems.
  AirG Chat No known problems.
  BigPond SpeedTest Tool No known problems.
  LG TV No known problems.
  SDF Presentation Portal No known problems.
  SDF Registration Portal No known problems.
  Samsung TV No known problems.
  The Money Channel No known problems.
  DNS Error Page No known problems.

Legend
  • A green light means there is no known problem.
  • An orange light means there is a known problem affecting some users.
  • A red light means that there is a major or widespread problem.

Important Notices


Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here