SERVICE UPDATES

ADSL

Current Issues

The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.

When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

Current Issues

Resolved Issues | Planned Upgrades

Connection / Timeouts

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Service Disruption Start:	Thursday, 17 May 2012 1:00:00 AM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Tuesday, 1 May 2012 3:36:42 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to scheduled maintenance, some Broadband DSL customers in the areas of (NSW) may experience difficulties connecting to the internet for up to 2 x 2 minutes during the service disruption period. We recommend customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience

Service Disruption Start:	Thursday, 17 May 2012 1:00:00 AM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 5:00:00 AM EST
Last Updated:	Friday, 27 April 2012 3:07:23 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Casuarina, Jabiru, Nhulunbuy, Nightcliff, Oenpelli, Palmerston & Yirrakala( ) may be disrupted for up to 1 x 15 minutes within the change window.

Service Disruption Start:	Thursday, 17 May 2012 1:00:00 AM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 3:00:00 AM EST
Last Updated:	Wednesday, 16 May 2012 4:56:22 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to the necessary correction of an urgent fault condition some Broadband DSL Services in the areas of Anglesea, Apollo Bay, Gembrook,Kangaroo Flat, Lorn, Moolap, Port Arlington, Red Cliffs, Robinvale, Somerville, Stratford, Tally Ho & Warrandyte (VIC) may be disrupted for up to 1 x 20 minutes within the change window.

Service Disruption Start:	Thursday, 17 May 2012 12:01:00 AM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Friday, 27 April 2012 9:25:46 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Atala (QLD ) may be disrupted for up to 1 x 30 minutes within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:59:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Tuesday, 15 May 2012 11:59:57 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to scheduled maintenance, some Broadband DSL customers in the areas of Coleraine (VIC) may experience difficulties connecting to the internet for up to 1 x 4 hours during the service disruption period. We recommend customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience

Service Disruption Start:	Wednesday, 16 May 2012 11:59:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Tuesday, 1 May 2012 3:38:15 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to scheduled maintenance, some Broadband DSL customers in the areas of (NSW) may experience difficulties connecting to the internet for up to 1 x 5 minutes during the service disruption period. We recommend customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience

Service Disruption Start:	Wednesday, 16 May 2012 11:59:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Wednesday, 16 May 2012 4:58:53 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to the necessary correction of an urgent fault condition some Broadband DSL Services in the areas of Castlereagh, Yarramundi Penrith & Cranebrook (NSW) may be disrupted for up to 1 x 1 hour within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:59:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Wednesday, 16 May 2012 11:28:10 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Edgeworth, Charlestown, Cardiff, Hamilton, Wicknam, Warabrook, New Lambton, Kotara, Raymond Terrace, Valentine, Rankin Park, Fletcher (NSW) may be disrupted for up to 1 hour 30 minutes within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:30:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 3:31:00 AM EST
Last Updated:	Thursday, 26 April 2012 3:17:48 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Portland (VIC) may be disrupted for up to 1 x 15 minutes within the change window

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 7:00:00 AM EST
Last Updated:	Friday, 27 April 2012 10:01:48 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Noosaville (QLD ) may be disrupted for up to 1 x 4 hours within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 5:00:00 AM EST
Last Updated:	Thursday, 26 April 2012 2:51:03 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Kununurra (WA ) may be disrupted for up to 4 x 30 minutes within the change window

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Thursday, 19 April 2012 3:46:57 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to scheduled maintenance, some Broadband DSL customers in the areas of (QLD) may experience difficulties connecting to the internet for up to 4 x 5 minutes during the service disruption period. We recommend customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Friday, 27 April 2012 3:13:08 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Babinda, Caboolture, Caloundra, Freshwater, Machans Beach, Merrimac, Oxenford, Coomera, Slade Pint, Stephens, Tolga & Yeppoon(QLD) may be disrupted for up to 1 x 4 hours within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 6:00:00 AM EST
Last Updated:	Friday, 27 April 2012 9:49:04 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Cranebrook (NSW ) may be disrupted for up to 1 x 3 hours within the change window.

Service Disruption Start:	Wednesday, 16 May 2012 11:00:00 PM EST
Service Disruption End(estimated):	Thursday, 17 May 2012 7:00:00 AM EST
Last Updated:	Friday, 27 April 2012 10:15:19 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Noosaville (QLD) may be disrupted for up to 4 hours within the change window.

Service Disruption Start:	Tuesday, 8 May 2012 1:00:00 AM EST
Service Disruption End(estimated):	Friday, 8 June 2012 6:00:00 AM EST
Last Updated:	Friday, 4 May 2012 9:27:14 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Brighton, Davey, Fern Tree, Mooreville, Ross, Scottsdale, Snug, Strahan & St John (TAS) may be disrupted for up to 10 minutes within the change window.

Service Disruption Start:	Tuesday, 17 April 2012 10:00:00 PM EST
Service Disruption End(estimated):	Friday, 18 May 2012 6:00:00 AM EST
Last Updated:	Friday, 30 March 2012 2:59:51 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned software upgrade some Broadband DSL Services in the areas of Canning Vale (WA ) may be disrupted for up to 1 x 6 hours within the change window.

Service Disruption Start:	Thursday, 12 April 2012 10:30:00 PM EST
Next Update:	Thursday, 12 April 2012 10:41:00 PM EST
Last Updated:	Thursday, 12 April 2012 10:48:39 PM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to scheduled maintenance, some Broadband DSL customers in the areas of Mothar Mountain(QLD) may experience difficulties connecting to the internet for up to 1 x 30 minutes during the service disruption period. We recommend customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience

Service Disruption Start:	Friday, 23 March 2012 12:00:00 AM EST
Next Update:	Friday, 23 March 2012 5:00:00 AM EST
Last Updated:	Friday, 9 March 2012 8:05:42 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned upgrade some Broadband DSL Services in the are of Greenbank, Hope Island, Forest Lake, Leichardt, Kallangur, Marsden, Mt Cotton, Narangba, Ormeau, Robina, Redbank Plains (QLD) may be disrupted for up to 1 hour within the change window.

Service Disruption Start:	Thursday, 22 March 2012 11:30:00 PM EST
Next Update:	Friday, 23 March 2012 4:30:00 AM EST
Last Updated:	Friday, 9 March 2012 8:19:41 AM EST
Scheduled Disruption:	Yes
Customer Impact:	Due to a planned upgrade some Broadband DSL Services in the areas of Henley Beach, Mount Barker (SA) may be disrupted for up to 1 hour within the change window.

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An orange light means there is a known problem affecting some users.
A red light means that there is a major or widespread problem.

Important Notices

Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here