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SERVICE UPDATES

BigPond Web Hosting
Current Issues

The Service Updates page is where we'll keep you up to date on any current known problems and planned upgrades, which may affect your BigPond service.

When a significant unscheduled disruption occurs, BigPond will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

Current Issues
  Online Web Pages / Content  
  Online Downloads  
  Registration / Renewal / Billing  
  Login  
  Other  

Legend
  • A green light means there is no known problem.
  • An orange light means there is a known problem affecting some users.
  • A red light means that there is a major or widespread problem.

Important Notices


Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here