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SERVICE UPDATES
Cable
Current Issues
The Service Updates page is where we'll keep you up to date on any
current known problems and planned upgrades, which may affect your
BigPond service.
When a significant unscheduled disruption occurs, BigPond will aim to
post information on this page within 1 hour of the incident occurring
and provide regular updates until the service is restored.
Current Issues
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Login
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Connection / Timeouts
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Close Details
Show Details
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Service Disruption
Start:
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Wednesday, 16 May 2012 10:00:00 AM EST
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Service Disruption End(estimated):
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Tuesday, 22 May 2012 3:00:00 PM EST
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Last Updated:
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Tuesday, 1 May 2012 5:41:22 PM EST
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Scheduled Disruption:
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Yes
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Customer Impact:
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Due to scheduled network upgrade BigPond Cable customers in some areas of Aspley QLD will experience difficulties connecting to the internet for a single instance of less than 5 hours, between the hours of 10am and 3pm, during the service disruption period. We apologise for any inconvenience and thank you for your patience.
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Service Disruption
Start:
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Wednesday, 16 May 2012 10:00:00 AM EST
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Service Disruption End(estimated):
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Tuesday, 22 May 2012 3:00:00 PM EST
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Last Updated:
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Tuesday, 1 May 2012 5:38:21 PM EST
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Scheduled Disruption:
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Yes
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Customer Impact:
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Due to scheduled network upgrade BigPond Cable customers in some areas of Clayton VIC will experience difficulties connecting to the internet for a single instance of less than 5 hours, between the hours of 10am and 3pm, during the service disruption period. We apologise for any inconvenience and thank you for your patience.
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Service Disruption
Start:
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Wednesday, 11 April 2012 1:51:00 PM EST
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Next Update:
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Wednesday, 11 April 2012 2:00:00 PM EST
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Last Updated:
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Friday, 30 March 2012 1:56:37 PM EST
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Scheduled Disruption:
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No
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Customer Impact:
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Due to scheduled maintenance, customers in Acacia Ridge, , , , QLD may experience difficulties connecting to the internet during the service disruption period. We recommend that customers power off and on their computer and modem before attempting to reconnect. We apologise for any inconvenience
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Data Flow
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Registration
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Usage Meter
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Password Replication
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Other
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Mail
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Global Roaming
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BigBlog
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BigPond Dynamic Storage
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BigPond Photos
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Browsing
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BigPond Online Storage
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BigPond Security Bundle
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Legend
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A green light means there is no known problem.
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An orange light means there is a known problem affecting some users.
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A red light means that there is a major or widespread problem.
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Important Notices
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Warning: Hoax email attempting to capture customer billing information and credit card details.
This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted.
The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat
Click Here
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