Service Status

Check for any scheduled or unexpected events, such as maintenance work or outages that may affect your personal Telstra services. Plus, where possible, find estimated times for when we expect your service to become available.


Email

On Tuesday 30 August 2016, some customers may have been intermittently unable to login or intermittently experienced delays in sending and receiving emails. This issue is now resolved however some emails sent during the incident have not yet been delivered. These emails will be progressively delivered. We thank customers for their patience and apologise again for any inconvenience caused.

Telstra Usage Meter Update

We're aware that some of our cable customers cannot currently view their usage meter. We're working to fix this as soon as possible and apologise for the inconvenience.


Service interruptions will vary in size and complexity, from localised events which affect a few customers, or large scale events which will impact many. Either way, whenever it's possible, we'll give our customers notice about interruptions and maintenance work. We can't plan for everything, but we will always do our best to correct faults as quickly as possible. This Service Status search provides details for your personal Telstra services.

You may see an 'End Time' listed. This is the estimated time at which we expect the service to become available. This can change for many reasons, but we'll keep this time as up to date as possible.

Your use of the information in the Service Status pages are subject to our Terms of Use. By using this information, you agree to be bound by these terms.

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